Dentisimo

{ "comment": "Thank you for your kind review Hurley, we will keep the high standard of quality in all your future visits.\r\nBest regards", "author": "Vera Moreno", "author_title": "Dr.", "date": "2016-12-02 02:17:40" }

{ "comment": "We are sorry to hear that you are not happy because the consultation was not for free as you expected, usually in Mexico, USA & Canada any visit to the doctor, dentist, or medical specialist for a regular examination, inquire or procedure , frequently referred as a \"checkup\" must pay for the consultation if you decide not to do any treatment. If you go ahead with the treatment then we don´t charge you for the consultation.\r\nThe doctor that attended you is not allowed to check you in the lobby of the clinic is not correct, you have to go to the dental chair to do it as you did here in the clinic.\r\nWe video record all consultations for the security of our patients and also to check the procedure in case of complaint, what we found in the video is the following:\r\nYou stayed for longer time not just for 10 minutes.\r\nThe doctor first explain you about the the laser whitening procedure.\r\nThe doctor used a color chart to compare your teeth and the doctor pointed that you have almost perfect white and that if you decided to go with the whitening it only could get 1 or 2 levels more of whiteness.\r\nFor any procedure in our clinic the doctor needs to examine the entire mouth, for many medical reasons. The doctor found a little cavity and that you need to use a night guard because of your bruxism problem, and a dental cleaning you really needed.\r\nThe price of the consultation includes the dental cleaning and you refuse it.\r\nYou had the possibility to cancel the appointment before start it if you didn't feel comfortable, patients always have this option with no charge.\r\nThe lady told you about the consultation prices before it started, and you agreed.\r\nI don´t think if I go to a dental consultation in Canada it'll be for free, or do you think so?\r\nWe complied with our part and we do not agree with your comments.\r\nWe gave you the option of a refund of money and we did not get any answer, \r\nPlease feel free to let us know how to improve your experience with us.\r\nBest regards and good luck!", "author": "Vera Moreno", "author_title": "Dr.", "date": "2017-11-16 21:41:28" }