Date of Last Revision: October 2023
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL THESE TERMS, DO NOT USE THIS WEBSITE.
These terms and conditions of use (“Site Terms”) apply solely to your access to and use of, the Web site of Medical Departures Inc. ("Medical Departures”), located at www.dentaldepartures.com, www.dentaldepartures.ca, www.dentaldepartures.co.uk, www.dentaldepartures.de, www.dentaldepartures.net www.medicaldepartures.com, www.medicaldepartures.co.uk, www.medicaldepartures.ca, www.medicaldepartures.de,www.medicaldepartures.net (the "Site") and the appointment and other services provided through the Site (the "Services"). These Site Terms do not alter in any way the terms or conditions of any other agreement you may have with Medical Departures, or its subsidiaries or affiliates, for products, services or otherwise. If you are using the Site on behalf of any entity, you represent and warrant that you are authorized to accept these Site Terms on such entity's behalf, and that such entity agrees to indemnify you and Medical Departures for violations of these Terms.
Medical Departures reserves the right to change or modify any of the terms and conditions contained in the Site Terms or any policy or guideline of the Site, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting of the revisions on the Site, and you waive any right you may have to receive specific notice of such changes or modifications. Your continued use of this Site following the posting of changes or modifications will confirm your acceptance of such changes or modifications. Therefore, you should frequently review the Site Terms and applicable policies from time to time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
If you have any questions regarding the use of the Site, please refer first to the Help Section or the Frequently Asked Questions. All other questions or comments about the Site or its contents should be directed to email@example.com.
Medical Departures provides an online Medical appointment system that allows users to locate and make appointments with Medical service providers through the Site (each a "Medical Provider"). If you make an appointment through the Site, you acknowledge and agree that you are entering into a direct relationship with the Medical Provider, and that Medical Departures does not provide, and has no responsibility or liability of any kind for, the services provided by the Medical Provider (the "Medical Services") or the actions or inaction of such Medical Provider. Although we endeavor to locate reputable and qualified Medical Providers, you further acknowledge and agree that Medical Departures does not recommend, endorse or make any representations or warranties regarding the Medical Providers or Medical Services and has no responsibility, liability or obligation of any kind for the accuracy, completeness or other aspects of the information provided by such Medical Providers, whether on the Site or otherwise, or for the relationship between you and the Medical Provider you select. All payments for Medical Services will be charged directly by the Medical Provider, either using the credit card number you provide when you make your reservation or such other payment method that you agree upon with the Medical Provider. If you do not show up for an appointment and do not cancel within the time period stated on the Site, then your credit card may be charged a no-show fee by the Medical Provider. In no event are any payments made to Medical Departures for any Medical Services, and you agree to look solely to the Medical Provider to respond to and resolve any service, billing or other issues that may arise in connection with such Medical Provider.
You further acknowledge that the nature of the Medical Services that you may require can only be determined by the Medical Provider after an in-person examination, and any list of services or requests for services made through the Site, and any quotes for the fees charged for such Medical Services, are merely quotations and estimates and may not reflect the actual services provided or amounts charged. You should always request an estimate directly from the Medical Provider prior to having the Medical Provider commencing any work. It is solely up to you to determine whether any Medical insurance plan you have will apply to the Medical Services and what requirements there may be to utilize such insurance in connection with the Medical Services.
Communications and Messaging
By submitting a request to Medical|Dental Departures, including but not limited to: a quote, contacting the clinic, submitting a booking request, calling our phone numbers or conducting an online chat, you provide express written consent for Medical|Dental Departures to call and/or text you (standard messaging and data rates may apply). If you wish to opt-out of any further text messages, send text STOP.
Best Price Guarantee
If after you have made an appointment with a Medical Provider for a particular Medical procedure through the Site, you find the same Medical procedure, with the same Medical Provider, for the same dates at a lower rate on the Internet, we will, at our option, make sure that the Medical Provider matches the lower rate or refund you the difference, provided that you submit a Best Price Guarantee Request Form (the "Request Form") within 24 hours of making the appointment and meet the other requirements, terms and conditions set forth below. The Medical Departures ' Best Price Guarantee is subject to the following terms, limitations and conditions:
- To apply for the Best Price Guarantee you must complete the Request Form within twenty-four (24) hours of making your appointment with medicaldepartures.com
- The Best Price Guarantee only applies in respect of a lower rate that is available for online booking. The lower online rate must be bookable when Medical Departures validates your claim, within the 24-hour period, screenshots will not be accepted as proof.
- The lower rate must be found online for the same Medical procedure, with the same Medical Provider, on the same dates as reserved through Medical Departures with the same Medical options and other features and benefits (i.e. free shuttle, free oral exam).
- The lower rate must be in the same currency.
- The lower rate must be the cost of the Medical procedure less taxes & fees.
- Medical Departures shall make the final determination regarding your refund eligibility and the availability of a lower rate.
- The Best Price Guarantee will apply only if your appointment made through MedicalDepartures.com is completed and not canceled or the subject of a no-show.
- The Best Price Guarantee applies only to online rates available to the general public. It does not apply to membership, corporate rates, special discounted rates including, but not limited to military, government, or convention rates, frequent stay, loyalty, points, won through contests/sweepstakes or through special promotions. Lower rates available through opaque sites where the exact dentist isn't known until after booking are also excluded from the Best Price Guarantee.
- The Best Price Guarantee will not apply with respect to rates loaded in error by Medical Departures or the Medical Provider.
- Medical Departures reserves the right to deny any claims that cannot be verified, or for which you have provided incomplete information.
- Medical Departures reserves the right to modify or discontinue the Best Price Guarantee at any time without prior notice. Any modification will be effective upon posting of modified Best Price Guarantee Terms and Conditions on the Medical Departures Web sites or in these Site Terms.
- If the Best Price Guarantee claim is unsuccessful because it does not qualify with our requirements, Medical Departures terms and conditions and the Medical provider's cancellation policy are still applicable.
Copyright and Limited License
Unless otherwise indicated in the Site, the Site and all content and other materials on the Site, including, without limitation, the Medical Departures logo, and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Medical Departures or its licensors or affiliates or users and are protected by U.S. and international copyright laws.
You are granted a limited, non-sublicensable license to access and use the Site and print to hard copy portions of the Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Site Terms and does not include: (a) any resale or commercial use of the Site or the Site Materials therein; (b) the collection and use of any provider listings, pictures or descriptions; (c) the distribution, public performance or public display of any Site Materials; (d) modifying or otherwise making any derivative uses of the Site and the Site Materials, or any portion thereof; (e) use of any data mining, robots or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of the Site, the Site Materials or any information contained therein, except as expressly permitted on the Site; or (g) any use of the Site or the Site Materials other than for its intended purpose. Any use of the Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Medical Departures, is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws including without limitation copyright and trademark laws and applicable communications regulations and statutes Unless explicitly stated herein, nothing in these Site Terms shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication or otherwise. This license is revocable at any time.
Repeat Infringer Policy
In accordance with the Digital Millennium Copyright Act ("DMCA") and other applicable law, Medical Departures has adopted a policy of terminating, in appropriate circumstances as determined by Medical Departures in its sole discretion, subscribers or account holders who are deemed to be repeat infringers. Medical Departures may also at its sole discretion limit access to the Site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
If you believe that anything on the Site infringes upon any copyright which you own or control you may file a notification of such infringement with our Designated Agent as set forth below. Name of Agent Designated to Receive Notification of Claimed Infringement: Paul McTaggart Full Address of Designated Agent to Which Notification Should be Sent: 30 Duxton Road, #02-00, Singapore 089494 e-mail Address of Designated Agent: firstname.lastname@example.org
Please see 17 U.S.C. §512(c)(3) for the requirements of a proper notification. You should note that if you knowingly misrepresent in your notification that the material or activity is infringing, you will be liable for any damages, including costs and attorneys' fees, incurred by us or the alleged infringer as the result of our relying upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
Medical Departures & Dental Departures, the Medical Departures & Dental Departures logos, and any other product or service name or slogan contained in the Site are trademarks of Medical Departures and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Medical Departures or the applicable trademark holder. You may not use any metatags or any other "hidden text" utilizing "Medical Departures" or “Dental Departures’ or any other name, trademark or product or service name of Medical Departures without our prior written permission. In addition, the look and feel of the Site, including all page headers, custom graphics, button icons and scripts, is the service mark, trademark and/or trade dress of Medical Departures and may not be copied, imitated or used, in whole or in part, without our prior written permission. All other trademarks, registered trademarks, product names and company names or logos mentioned in the Site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by us.
You are granted a limited, non-exclusive right to create a text hyperlink to the Site for noncommercial purposes, provided such link does not portray Medical Departures or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner and provided further that the linking site does not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. This limited right may be revoked at any time. You may not use a Medical Departures logo or other proprietary graphics of Medical Departures to link to this Site without the express written permission of Medical Departures. Further, you may not use, frame or utilize framing techniques to enclose any Medical Departures trademark, logo or other proprietary information, including the images found at the Site, the content of any text or the layout/design of any page or form contained on a page on the Site without Medical Departures ' express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel or otherwise in or under any patent, trademark, copyright or proprietary right of Medical Departures or any third party. Medical Departures makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of third-party Web sites accessible by hyperlink from the Site, or Web sites linking to the Site. Such sites are not under the control of Medical Departures and Medical Departures is not responsible for the contents of any linked site or any link contained in a linked site, or any review, changes or updates to such sites. Medical Departures provides these links to you only as a convenience, and the inclusion of any link does not imply affiliation, endorsement or adoption by Medical Departures of any site or any information contained therein. When you leave the Site, you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data-gathering practices, of any site to which you navigate from the Site.
Third Party Content
Medical Departures may provide third-party content on the Site and may provide links to Web pages and content of third parties (collectively the "Third Party Content") as a service to those interested in this information. Medical Departures does not control, endorse or adopt any Third Party Content and makes no representation or warranties of any kind regarding the Third Party Content, including without limitation regarding its accuracy or completeness. You acknowledge and agree that Medical Departures is not responsible or liable in any manner for any Third Party Content and undertakes no responsibility to update or review any Third Party Content. Users use such Third Party Content contained therein at their own risk.
Advertisements and Promotions; Third-Party Products and Services
Medical Departures may run advertisements and promotions from Medical Providers or other third parties on the Site or may otherwise provide information about or links to third-party products or services on the Site. Medical Departures may also provide referrals or links to or information about third parties that may provide various products and services that are accessed through the Site or otherwise. Your business dealings or correspondence with, or participation in promotions of, Medical Providers or such other third parties, and any terms, conditions, warranties or representations associated with such dealings or promotions or the third party goods and services provided, are solely between you and such Medical Provider or other third party. Medical Departures is not responsible or liable for any third-party products or services or for any loss or damage of any sort incurred as the result of any such dealings or promotions or as the result of the presence of such advertisers or third-party information on the Site.
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, photos, videos, reviews, notes, drawings, original or creative materials or other information, regarding the Site, Medical Departures or Medicals Departures ' products or services that are provided by you in the form of email or other submissions to Medical Departures, or any postings on the Site, are non-confidential and shall become the sole property of Medical Departures. Medical Departures shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you.
User Content and Interactive Services or Areas
The Site may include interactive areas or services (“Interactive Areas”), such as reviews, forums, chat rooms or message boards, online hosting or storage services, or other areas or services in which you or other users create, post or store any comments, reviews, messages, materials, data, information, text, music, sound, photos, video, graphics, applications, code or other content or materials on the Site ("User Content"). You are solely responsible for the User Content you post and for your use of such Interactive Areas, and you use such Interactive Areas at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site any of the following:
- User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, false, fraudulent, misleading or otherwise objectionable;
- User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law;
- User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party.
- User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
- Unsolicited promotions, political campaigning, advertising or solicitations;
- Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
- Viruses, corrupted data or other harmful, disruptive or destructive files; and
- User Content that, in the sole judgment of Medical Departures, is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site, or which may expose Medical Departures or its users to any harm or liability of any type.
Without limiting the foregoing, with respect to any reviews, ratings, scores, comments or feedback (collectively "Feedback") you may provide regarding any Medical Provider or any Medical Services you received, you agree that such Feedback will be based upon your actual experiences with such Medical Provider and will accurately and honestly reflect your experiences and opinions. Medical Departures takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you, the Medical Provider or any third party, or for any loss or damage thereto, nor is Medical Departures liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of the Site, the Service and the Interactive Areas is at your own risk. Enforcement of the user content or conduct rules set forth in these Site Terms is solely at Medical Departures ' discretion, and failure to enforce such rules in some instances does not constitute a waiver of our right to enforce such rules in other instances. In addition, these rules do not create any private right of action on the part of any third party or any reasonable expectation that the Site will not contain any content that is prohibited by such rules. As a provider of interactive services, Medical Departures is not liable for any statements, representations or User Content provided by its users (including Medical Providers) on any portion of the Site, including without limitation in any public forum, Medical Provider page or other Interactive Area. Although Medical Departures has no obligation to screen, edit or monitor any of the User Content posted in any Interactive Area, Medical Departures reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on the Site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on the Site at your sole cost and expense. Any use of the Interactive Areas or other portions of the Site in violation of the foregoing violates these Site Terms and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or the Site.
If you post User Content to the Site, unless we indicate otherwise, you grant Medical Departures and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media [on or in connection with the Site]. You grant Medical Departures and its affiliates and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to the Site and grant the rights granted herein; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Site Terms and will not violate any rights of or cause injury to any person or entity.
Artificial Intelligence and Larger Learning Models
Medical Departures Inc. prohibits its content — inclusive of text, photographs, images, audio/video clips, “look and feel,” metadata, or compilations — from being used in the development of any software program, including machine learning and artificial intelligence (AI) systems, without prior written consent. Medical Departures does not allow non-commercial use without prior written consent from Medical Departures Inc. in connection with providing archived or cached data sets containing Content–inclusive of text, photographs, images, audio/video clips, “look and feel,” metadata, or compilations–to another person or entity.
Registration Data; Account Security
In consideration of your use of the Site, you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on the Site ("Registration Data"); (b) maintain the security of your password and identification; (c) maintain and promptly update the Registration Data, and any other information you provide to Medical Departures, to keep it accurate, current and complete; and (d) accept all risks of unauthorized access to the Registration Data and any other information you provide to Medical Departures.
You agree to defend, indemnify and hold harmless Medical Departures, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any User Content you post, store or otherwise transmit on or through the Site or your use of the Interactive Areas, including without limitation any actual or threatened suit, demand or claim made against Medical Departures and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the User Content, your conduct, your violation of these Site Terms or your violation of the rights of any third party.
Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration under the Singapore International International Arbitration (SIAC) Rules, which Rules are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one (1). The seat, or legal place, of arbitration, shall be Singapore. The language to be used in the arbitral proceedings shall be English. The governing law of the contract shall be the substantive law of Singapore.
EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY MEDICAL DEPARTURES, THE SITE, THE SITE MATERIALS CONTAINED THEREIN, AND THE SERVICES ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. MEDICAL DEPARTURES DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN THE SITE AS WELL AS WITH RESPECT TO ANY Medical SERVICES LOCATED THROUGH THE SITE OR ANY DEALINGS WITH ANY MEDICAL PROVIDERS. MEDICAL DEPARTURES DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THE SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. MEDICAL DEPARTURES IS NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS RELATING TO PRICING, TEXT OR PHOTOGRAPHY. WHILE MEDICAL DEPARTURES ATTEMPTS TO MAKE YOUR ACCESS AND USE OF THE SITE AND THE SERVICES SAFE, MEDICAL DEPARTURES CANNOT AND DOES NOT REPRESENT OR WARRANT THAT THE SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; THEREFORE, YOU SHOULD USE INDUSTRY-RECOGNIZED SOFTWARE TO DETECT AND DISINFECT VIRUSES FROM ANY DOWNLOAD.
Medical Departures reserves the right to change any and all content contained in the Site and any Services offered through the Site at any time without notice. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by Medical Departures.
Limitation of Liability
IN NO EVENT SHALL MEDICAL DEPARTURES , ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OR INABILITY TO USE THE SITE, THE SERVICES, THE MEDICAL SERVICES, THE CONTENT OR THE MATERIALS CONTAINED IN OR ACCESSED THROUGH THE SITE, OR YOUR DEALINGS WITH ANY Medical PROVIDERS, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM MEDICAL DEPARTURES OR THE SITE, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO MEDICAL DEPARTURES ' RECORDS, PROGRAMS OR SERVICES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF MEDICAL DEPARTURES, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SITE, THE SERVICES OR THE MEDICAL SERVICES OR YOUR DEALINGS WITH ANY MEDICAL PROVIDER EXCEED THE COMPENSATION, IF ANY, RECEIVED BY MEDICAL DEPARTURES IN CONNECTION WITH YOUR ACCESS TO OR USE OF THE SITE.
Applicable Law and Venue
These Site Terms and your use of the Site shall be governed by and construed in accordance with the laws of Singapore, applicable to agreements made and to be entirely performed within Singapore, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Site Terms including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration in Singapore.
Notwithstanding any of these Site Terms, Medical Departures reserves the right, without notice and in its sole discretion, to terminate your license to use the Site, and to block or prevent future your access to and use of the Site.
If any provision of these Site Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Site Terms and shall not affect the validity and enforceability of any remaining provisions. Questions & Contact Information: Questions or comments about the Site may be directed to Medical Departures at the email address email@example.com or by mailing us:
Medical Departures Inc.
30 Duxton Road, #02-00,